Psychological Dilemmas of People Trapped in Telecommunication Network Fraud Under the Post-Epidemic Situation and the Social Work Interventions

  • Guo Wenmei School of Social Sciences, Universiti Sains Malaysia, 11800 Penang, Malaysia
  • Mohd Haizzan Yahaya School of Social Sciences, Universiti Sains Malaysia, 11800 Penang, Malaysia
Keywords: telecommunication network fraud, psychological dilemma, social work

Abstract

The consequences of telecommunication network fraud are becoming more and more serious, which seriously affects social harmony and stability. The psychological dilemmas of those caught in telecommunication network fraud constrain their mental lives and behavioral patterns and are a key element in cultivating a good social mindset to maintain social stability. A study of five victims aged 22-50 years old found that the psychological manifestations of those caught in telecommunication network fraud were different but similar, and their psychological dilemmas were mainly reflected in cognitive bias and irrational beliefs, many negative emotions and barriers to emotional support, and behavioral tendencies to escape from society and even suicide. The path of social work intervention includes: helping to establish rational cognition, providing targeted psychological counseling, helping to establish a social support network, and advocating to create a good social atmosphere.

 

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Published
2022-08-30
How to Cite
Wenmei, G. and Yahaya, M. H. (2022) “Psychological Dilemmas of People Trapped in Telecommunication Network Fraud Under the Post-Epidemic Situation and the Social Work Interventions”, Asian Social Work Journal, 7(4), pp. 11 - 22. doi: https://doi.org/10.47405/aswj.v7i4.213.
Section
Articles